Collection & Return Terms

1. About the service

Specialist Garage Concierge arranges for an approved driver to collect your vehicle, deliver it to the specialist garage you have selected and, where requested, return it to you once the garage has completed the work.

The repair or service itself is carried out by the independent garage you choose. Any agreement for repair work, pricing of that work and warranties is between you and the garage.

2. Booking requests and time windows

Submitting a booking creates a collection request. Requested dates and time windows are not guaranteed until confirmed by our team.

We may contact you to reschedule if no driver is available or the garage cannot accept the vehicle.

3. Estimates and charges

The estimated concierge cost shown at booking is based on the information provided and route distance. It may change if details differ (for example a different address, additional mileage, waiting time or recovery being required).

No payment is taken online at this stage. Any charge will be confirmed with you before the service is carried out.

4. Your responsibilities

You must provide accurate vehicle information and disclose any known fault that could make the vehicle unsafe to drive.

The vehicle must be road legal (valid MOT where required, taxed) unless otherwise agreed, and contain enough fuel or charge for the journey.

Please remove valuables and personal items before collection. We are not responsible for items left in the vehicle.

5. Authorisation to drive

By booking, you authorise an approved concierge driver to drive or transport the vehicle for the purpose of delivering it to and/or collecting it from the selected garage, and for no other purpose.

6. Driveability and recovery

If your answers indicate the vehicle may not be safe or able to be driven, standard driver collection may not be possible and vehicle recovery or transporter services may be required. This may change the price and timing.

A driver may decline to drive a vehicle that appears unsafe at collection.

7. Inspections and condition records

Drivers record the vehicle condition with photographs, mileage and fuel or battery level at collection and return. You will be asked to confirm the inspection.

Please raise any concerns about the condition of your vehicle at the point of return.

8. Cancellations

You can cancel a request by contacting us before a driver is dispatched. Late cancellations may incur a charge where a driver has already travelled.

9. Incidents

In the unlikely event of an incident while your vehicle is in our care, we will contact you promptly and record the details.

10. Personal information

We use your details only to arrange and manage your booking, share necessary details with the selected garage and assigned driver, and send you updates about your booking.